This Privacy Policy explains how we at iquestcoach.com handle your personal information when you use our software, services, and website.

By using iquestcoach.com, you agree to the terms of this policy.

If you don’t agree with these terms, you shouldn’t use our services.

Introduction

Iquestcoach.com is your platform for specialized ADHD coaching. We are dedicated to
supporting neurodivergent individuals in developing their own strategies, recognizing their strengths, and achieving their goals in ways that work for their unique thinking style. Our services are designed to provide support in everyday life, work, and personal growth. They include:

• Personalized coaching sessions focused on understanding ADHD needs and challenges, as well as building systems that make life easier.
• Coaching and consulting sessions for organizations that want to create workplaces where neurodivergent talent can thrive.
• Connect with others who share similar experiences and learn practical skills in a safe, supportive environment.

Legally binding agreement 

By using our Services, you agree to these terms and conditions. 

Iquestcoach.com is the data controller responsible for the collection, use, and protection of your personal information as described in this Privacy Policy. As the data controller, we are responsible for ensuring that your personal data is processed in compliance with applicable data protection laws.

Using our Services includes but it is not limited to:

• Accessing our website. 
• Clicking buttons like “join now,” “sign in,” “sign up,” “share,” “register,” “agree,” or similar. 
• Using our related applications, developer platforms, software, or any content or information provided through our Services. 

This Privacy Policy applies to you personally or the company you represent.

Together, this Privacy Policy, other policies, and any service-specific terms form the entire agreement between you and us. Your continued use of our Services means you accept these terms.

We may change this Agreement at any time. We recommend reviewing our Privacy Policy regularly to stay informed of any changes. If you continue to use our Services after the changes are made, you agree to be bound by the amended terms.

Legal requirements, eligibility, authority 

To use Iquestcoach.com, you need to agree to a few things:

• Be of legal age: You must be old enough to enter into contracts in your area.
• Represent your company (if applicable): If you’re using Iquestcoach.com for your business, you need to have the authority to make agreements on their behalf.
• Create an account (sometimes): To access certain features, you might need to create a account with your personal information.
• Keep your login info safe: You’re responsible for protecting your username and password. Don’t share them with anyone!
• We’ll use your email to communicate: We’ll mostly reach out to you via the email address or telephone number you provide.
• Follow the rules: Breaking the terms of this policy or other privacy regulations can lead to your account being closed.

Fees and payments for iquestcoach.com Services

Here’s a breakdown of what you might need to pay for when using Iquestcoach.com:

• Fees for Services: You may be charged for using certain features or services on iquestcoach.com. These fees will be displayed clearly before you purchase anything.
• Transaction Fees: There might be additional fees related to processing your payment, such as banking charges or taxes. You’re responsible for these.
• Price Changes: IquestCoach.com can change their prices at any time. The updated prices will be posted online.
• Payment Methods: You can use various payment methods offered by IquestCoach.com.
• Failed Payments: If your payment doesn’t go through, IquestCoach.com can cancel your access to paid services.
• Currency: Prices might be displayed in different currencies, but transactions are processed mainly in Euros (EUR).
• Exchange Rates: If you pay in a currency that’s different from Euros, your bank might charge you conversion fees.
• Taxes: Depending on your location, you might be charged additional taxes like VAT.

Refund Policy:  Iquestcoach.com does not provide refunds.

Using an Iquestcoach.com Account

• Some features require an account: To use certain features and/or services you’ll need to create a free account.
• Provide accurate information: When you sign up, make sure the details you provide are correct and up-to-date.
• Keep your account information current: If anything changes (like your email address), update your account info.
• We may suspend accounts with inaccurate information: If we suspect your information is wrong, we might temporarily limit your account until it’s verified.
• You’re responsible for your account activity: Anyone using your account, authorized or not, is your responsibility.
• Keep your account information secure: This includes your password and payment methods (if applicable). We’re not responsible for losses due to unauthorized account use.
• You might be liable for losses: You could be responsible for any losses we or others experience due to unauthorized use of your account.

Iquestcoach.com personal data collection and use

We collect and use your information to:

• Improve our Services and features, 
• Communicate with you about our Services and support, 
• Process transactions securely (though we don’t store credit card information).

What information we collect:

• Basic information like your name, email address, location, and phone number (if provided), 
• Personal information like demographic information, age, gender, residence, info on professional goals, 
• Transaction information (depending on your payment method), 
• Non-personal information like IP address, cookies, browsing data and usage statistics, 
• Your financial information if applicable. 

We protect your data with security measures that meet applicable standards.

We may use your information to contact you about our services. You can opt-out of these notifications at any time.

We may disclose your information in limited cases, such as:

• When required by law, 
• To prevent fraud or protect our rights, 
• To comply with legal processes.

Here are some additional points:

• We take data privacy seriously and will not share your personal information with anyone else without your permission.
• We recommend being careful about what information you share publicly on our platform.
• We reserve the right to use user-generated content within the scope of our services.

Purpose and legal basis

Why we collect Your personal data? We collect Your personal data to provide Our Services effectively. This information is necessary for:

• Creating and managing your account: We need your basic details like name, email, and password to set up your account and give you access to our website.
• Understanding your needs: We might ask about your goals, challenges, and preferences to tailor our coaching to you.
• Keeping in touch: We use your contact information to send important updates, answer your questions, and help you out.
• Processing payments (if applicable): If you buy any of our services, we’ll need your payment information to process your order.

We only collect and use your information when we have a legal reason to do so. We process your personal data based on the following legal grounds:

• Contractual Necessity: We collect and process your personal data to fulfill our contractual obligations with you, such as providing coaching services or processing your payments.
• Legitimate Interest: We have a legitimate interest in processing your personal data to:
  • Provide and improve our services
  • Communicate with you about our services and support
  • Analyze website usage and improve our marketing efforts
  • Prevent fraud and ensure the security of our platform
• Consent: In certain cases, we may obtain your explicit consent to process your personal data for specific purposes, such as sending you marketing communications.

Your Consent

By using Iquestvoach.com’s Services, you agree to the collection, use, and processing of your personal data as described in this Privacy Policy. This includes providing your information for account creation, accessing features, and receiving our services.

This consent is necessary for us to provide you with our Services, coaching experience and fulfill our contractual obligations.

You have the right to withdraw your consent at any time. This means you can change your mind and tell us to stop using your information.

Data Protection

We are committed to protecting the security of your personal data. We implement robust security measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption technology to protect your data both in transit and at rest.   
• Security Certificates: We use SSL certificates to ensure secure communication between your device and our servers.
• Access Controls: We restrict access to your personal data to authorized personnel only.
• Regular Monitoring: We regularly monitor our systems for security vulnerabilities and take prompt action to address any issues.

We strive to maintain a high level of data security to protect your privacy and ensure the integrity of our Services.

Your rights regarding Your personal data 

Transparency: We respect your right to know that we are collecting and using your personal data. 

• You have the right to request information about how we use your personal data.
• We’ll respond to your requests within one month (possibly extended in complex cases).
• We’ll provide information electronically.
• We might ask you to verify your identity before processing your request.

Your Right to Access Your Data

• You can ask us to confirm if we’re using your data and get details like:
  • Why we use your information, 
  • What type of data we have, 
  • Who we might share it with, 
  • How long we plan to store it, 

Right to Correct Your Data

• If any information we have about you is wrong, you can ask us to fix it.

Right to Erasure Your Data (Right to be Forgotten)

• In some cases, you can request that we erase your data entirely. This might apply if:
  • We no longer need your data for the reason it was collected, 
  • You withdraw your consent, and we have no other legal reason to keep it, 
  • You object to how we use your data, and we don’t have a strong reason to keep it. 

Right to Restrict Processing of Your Data

• You can ask us to temporarily restrict how we use your data in certain situations, such as:
  • While we verify if your data is accurate, 
  • If you need your data for legal reasons but we were planning to erase it. 

Right to Data Portability

• If you’ve provided your data to us, you have the right to receive it in a format that allows you to easily transfer it to another service.

Right to Object to How We Use Your Data

• You can object to how we use your data at any time. We’ll stop using it unless we have a strong reason to keep doing so.

We’ll inform you if we need to make changes to how we use your data in accordance with your request. We do not use nor collect your data for automated decision making and profiling. 

How can you access your data and/or withdraw your consent

Via Email:

You can contact us via email at marija.medan@iquestcoach.com. The information you provide (name and email address) will be used solely to respond to your specific inquiry. This information will not be used for any other purposes.

Submission Form:

The information you provide through the submission form will be used exclusively for processing your application and related communication. We may use this information to contact you about your inquiry. The provided information will not be used for any other purposes.

Data Sharing and Transfers:

Unless otherwise stated, your personal information will not be shared with any third-party entities for commercial, marketing, or other purposes. Any transfer of personal data to a third country or an international organization will only occur if the conditions laid down in the GDPR are met by both the controller and processor. All provisions of the GDPR will be applied to ensure that the level of protection of natural persons guaranteed by this Agreement is not undermined.

External links

Our Services may have links to other sites. We are not responsible for their content, activities, or the way they use the information they collect and/or you may provide to them. Please review their privacy policies.

User content

What you post is your responsibility. This means you’re in charge of anything you share on our website, including text, images, videos, etc. (We call this “your content”).

What rights do you give us over your content?

By sharing content, you give us permission to use it in various ways, such as showing it on our website, translating it to other languages, or even letting others use it otherwise (with your permission).

What kind of content can’t you post? Here are some things you should avoid sharing:

• Anything illegal or that could get someone in trouble (including you, us, or other users), 
• Content that’s already the subject of a legal dispute, 
• Material that’s offensive, discriminatory, or hateful, 
• Things that violate someone’s copyright. 

We can remove content if needed. We reserve the right to take down anything you post if it violates our rules or seems inappropriate. The content you see comes from other users too. While we don’t control everything people share, we can remove content that breaks our rules.

Here are some additional things to keep in mind when posting:

• Don’t be rude or threaten others.
• Avoid spamming or promoting things unrelated to our platform.
• Don’t pretend to be someone you’re not.
• Don’t share anything that could harm someone’s computer.
• Don’t collect other users’ personal information without their permission.
• Don’t make it difficult for others to use our platform.

If you break these rules, you may be held responsible for any problems it causes.

We can’t guarantee everything you see online is accurate. Remember, other users post content too, and it might not always be true or reliable. 

Accessibility 

Access to our services:

• We can change or stop offering our services at any time, and we won’t be responsible if they’re unavailable.
• We might sometimes limit access to certain features or the entire platform for some users.
• We can restrict your usage of the platform, including how many connections you have or who you can contact.
• We may restrict, suspend, or close your account if we believe you’re breaking our terms of use or misusing the platform.

Disclaimer

Iquestcoach.com gives no warranty or assurance about the content of the services. as the services are under constant development its contents may be incorrect or out-of-date and are subject to change without notice. iquestcoach.com cannot accept liability for the accuracy of all content at any given point in time.

Iquestcoach.com makes every effort to ensure that its computer infrastructure is error- and virus-free but does not warrant that any material available for downloading from the services will be free from infection, viruses and/ or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

To the fullest extent permitted by law, iquestcoach.com shall not be liable for any indirect, consequential, or special damages arising out of or in connection with your use of our services. This includes, but is not limited to, lost profits, lost revenue, business interruption, loss of data, or any other indirect or consequential losses.

Information on our Services is for general guidance only.

The information provided on iquestcoach.com is not intended to be specific advice for your individual situation. We recommend consulting with professionals for tailored guidance.

We’re not responsible for any decisions you make based on information from our platform. Always do your own research and seek expert advice before making important decisions.

Using our Services is at your own risk. We provide them “as is,” without any guarantees. We’re not responsible for any problems that might arise from using our platform.

Limitations of liability 

To the fullest extent permitted by applicable law, iquestcoach.com, its officers, directors, partners, employees, and subcontractors shall not be liable for any indirect, consequential, special, punitive, or exemplary damages, including but not limited to:

• Lost profits, revenue, or business opportunities, 
• Loss of data, goodwill, or reputation, 
• Business interruption or delays, 
• Any other indirect, incidental, or consequential damages. 

Our total liability to you for any claim arising out of or related to this agreement shall not exceed the total fees paid by you to IquestCoach.com during the twelve-month period immediately preceding the event giving rise to the claim.

If you have not paid any fees to IquestCoach.com during the relevant period, our maximum liability shall be limited to $1,000.00.

This limitation of liability applies to all claims, losses, costs, or damages, including attorneys’ fees and expert-witness fees, arising from any cause or causes, whether based on contract, tort (including negligence), strict liability, or any other legal theory.

This limitation of liability shall not apply to any liability that cannot be excluded or limited under applicable law.

License to use services

The services contain copyright material, trade names and marks and other proprietary information, including, but not limited to, text, software, photos and graphics, and may in future include video, graphics, music and sound (‘content’). The content is protected by copyright law, registered and unregistered trademarks, database rights and other intellectual property rights.

Iquestcoach.com its licensors, or authorized contributors own the copyright, database right and other intellectual property rights in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, any of the content, in whole or in part except as provided in these terms of use.

You may download information from the services for your own personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission or that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

Cookie Policy

What are Cookies? 

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences and track your browsing activity.   

Types of Cookies We Use

IquestCoach.com uses the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly. They allow you to navigate the site, use its features, and access secure areas.   
• Functional Cookies: These cookies are used to remember your preferences, such as your language settings, login information, and previous actions on the website. 
• Analytics Cookies: We use analytics cookies to track website usage and improve our services. These cookies collect information about how you use the website, such as the pages you visit, how long you spend on the site, and your device type. 
• Marketing Cookies: We may use marketing cookies to deliver targeted advertising to you based on your interests. These cookies track your browsing activity across different websites.

How to Manage Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

• Accept all cookies,
• Reject all cookies, 
• Select which cookies to accept.

Please note that if you disable cookies, some features of the website may not work properly.

Third-Party Cookies

We may also use third-party cookies from our partners to provide certain features or services on our website. These third-party cookies are subject to their own privacy policies. For example, we may use Google Analytics to track website usage, and Google Analytics uses its own cookies.

Your Consent

By continuing to use our website, you consent to the use of all any any cookies as described in this policy. You can withdraw your consent at any time by changing your browser settings or contacting us directly.   

Data Collected: The information collected through cookies may include your IP address, browser type, operating system, referring URL, and browsing behavior.

Data Sharing: We may share cookie data with our partners for analytics and marketing purposes.

Dispute resolution and governing law 

These Terms of Use are governed by the laws of Serbia. Any disputes arising out of or related to these terms will be resolved in the competent courts of Serbia, Belgrade without regard to conflict of law rules.

By using our Services, you agree to these terms and submit to the exclusive jurisdiction of Serbian courts.

If any part of this agreement is found to be invalid or unenforceable, the remaining parts will still be valid.

Our failure to enforce any part of this agreement doesn’t mean we waive our rights. We can still enforce any provision at any time.

Notification of changes

We reserve the right to change this Agreement from time to time as it seems fit and your continued use of the our Services will signify your acceptance of any adjustment to any changes or new Agreement. If there are any changes to our privacy policy, we will announce that these changes have been made on our Services. Any changes to our privacy policy will be posted on our web site 10 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: marija.medan@iquestcoach.com